/* ============================================================
   Buzón Emocional — Consultar caso (consultar.html)
   ============================================================ */

.consultar-page {
    font-family: var(--font-body);
    color: var(--color-text-dark);

    --color-texto-suave: #6b6b7b;
    --color-borde-suave: #d8dce2;
    --color-critica: #e4574c;
    --color-alta: #f0913e;
    --color-media: #e9c23b;
    --color-baja: #5bb98c;
}

.consultar-page .consultar-contenedor {
    max-width: 760px;
    margin: 0 auto;
    padding: 2rem 1.2rem 4rem;
}

.consultar-page .titulo-pag {
    font-family: var(--font-heading);
    font-size: clamp(1.8rem, 5vw, 2.4rem);
    color: var(--color-primary-dark);
    margin: .3rem 0 1rem;
}

.consultar-page .tarjeta {
    background: var(--color-white);
    border: 1px solid var(--color-card-border);
    border-radius: 16px;
    padding: 1.6rem;
    box-shadow: 0 6px 18px rgba(40, 60, 90, .12);
    margin-bottom: 1.2rem;
}

.consultar-page .tarjeta h2 {
    font-size: 1.1rem;
    margin: 0 0 .9rem;
}

.consultar-page .chat-cab {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: .6rem;
    margin-bottom: .9rem;
}

.consultar-page .chat-cab h2 {
    margin: 0;
}

.consultar-page .btn-refrescar {
    background: none;
    border: 1px solid var(--color-borde-suave);
    border-radius: 10px;
    padding: .35rem .7rem;
    font-family: inherit;
    font-size: .82rem;
    color: var(--color-texto-suave);
    cursor: pointer;
    white-space: nowrap;
}

.consultar-page .btn-refrescar:hover {
    border-color: var(--color-primary);
    color: var(--color-primary-dark);
}

.consultar-page .etiqueta {
    display: block;
    font-weight: 600;
    margin: 0 0 .5rem;
}

.consultar-page .ayuda {
    font-size: .85rem;
    color: var(--color-texto-suave);
}

.consultar-page .error-text {
    color: #c0392b;
    font-size: .85rem;
    margin: .6rem 0 0;
}

.consultar-page .msg-editado {
    font-style: italic;
    opacity: .8;
}

.consultar-page .msg-editar {
    background: none;
    border: none;
    padding: 0;
    margin-left: .4rem;
    font: inherit;
    font-size: .78rem;
    color: var(--color-primary-dark);
    text-decoration: underline;
    cursor: pointer;
}

.consultar-page .tarjeta.seguridad .seg-info {
    font-size: .92rem;
    margin-bottom: .7rem;
}

.consultar-page .tarjeta.seguridad .ayuda {
    margin: .6rem 0 0;
}

.consultar-page input[type="text"] {
    width: 100%;
    border: 1.5px solid var(--color-borde-suave);
    border-radius: 12px;
    padding: .75rem .9rem;
    font-size: 1rem;
    font-family: inherit;
}

.consultar-page #entrada {
    text-transform: uppercase;
    letter-spacing: 3px;
    font-family: "Consolas", monospace;
}

.consultar-page input[type="text"]:focus {
    outline: none;
    border-color: var(--color-primary);
}

.consultar-page .volver {
    display: inline-block;
    text-decoration: none;
    color: var(--color-texto-suave);
    font-size: .9rem;
}

.consultar-page .volver:hover {
    color: var(--color-primary-dark);
}

/* ---------- Cabecera del caso ---------- */
.consultar-page .caso-cab {
    display: flex;
    gap: .6rem;
    align-items: center;
    flex-wrap: wrap;
}

.consultar-page .caso-cab .meta {
    margin-left: auto;
}

.consultar-page .badge {
    display: inline-block;
    padding: .2rem .8rem;
    border-radius: 999px;
    font-size: .75rem;
    font-weight: 700;
    color: var(--color-white);
}

.consultar-page .badge.critica { background: var(--color-critica); }
.consultar-page .badge.alta    { background: var(--color-alta); }
.consultar-page .badge.media   { background: var(--color-media); color: #5b4a00; }
.consultar-page .badge.baja    { background: var(--color-baja); }

/* ---------- Línea de tiempo ---------- */
.consultar-page .timeline {
    display: flex;
    flex-wrap: wrap;
    gap: 0;
    margin: 1rem 0 .3rem;
}

.consultar-page .paso {
    flex: 1;
    min-width: 90px;
    text-align: center;
    position: relative;
    font-size: .75rem;
    color: var(--color-texto-suave);
}

.consultar-page .paso::before {
    content: "";
    position: absolute;
    top: 11px;
    left: -50%;
    width: 100%;
    height: 3px;
    background: #e0e3e8;
    z-index: 0;
}

.consultar-page .paso:first-child::before {
    display: none;
}

.consultar-page .paso .punto {
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: #e0e3e8;
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 6px;
    position: relative;
    z-index: 1;
    font-size: .8rem;
}

.consultar-page .paso.hecho .punto { background: var(--color-primary); }
.consultar-page .paso.hecho::before { background: var(--color-primary); }

.consultar-page .paso.actual .punto {
    background: var(--color-primary-btn);
    box-shadow: 0 0 0 4px rgba(153, 78, 217, .3);
}

/* ---------- Chat ---------- */
.consultar-page .chat {
    display: flex;
    flex-direction: column;
    gap: .6rem;
    margin: .5rem 0;
}

.consultar-page .msg {
    max-width: 78%;
    padding: .6rem .9rem;
    border-radius: 14px;
    font-size: .9rem;
    line-height: 1.45;
}

.consultar-page .msg .meta {
    display: block;
    font-size: .7rem;
    opacity: .7;
    margin-top: .25rem;
}

.consultar-page .msg.alumno {
    align-self: flex-end;
    background: #e8f7ff;
    border: 1px solid #cdeafb;
}

.consultar-page .msg.ts {
    align-self: flex-start;
    background: #f3ecfb;
    border: 1px solid #e2d4f3;
}

.consultar-page .msg.sistema {
    align-self: center;
    background: #f0f1f4;
    color: var(--color-texto-suave);
    font-size: .75rem;
    border-radius: 999px;
}

.consultar-page .chat-entrada {
    display: flex;
    gap: .6rem;
    margin-top: .6rem;
}

.consultar-page .chat-entrada input {
    flex: 1;
}

/* ---------- Bloques de acción (cierre / calificación) ---------- */
.consultar-page .aviso-cierre {
    background: #fff7e8;
    border: 1px solid #f0d089;
    color: #7a5a13;
    border-radius: 12px;
    padding: .75rem .9rem;
    font-size: .9rem;
    margin: 0 0 .9rem;
}

.consultar-page .aviso-ok {
    display: flex;
    gap: .6rem;
    align-items: center;
    background: #eafaf1;
    border: 1px solid #bfe6cf;
    color: #1d6b3f;
    border-radius: 12px;
    padding: .75rem .9rem;
    font-size: .9rem;
}

.consultar-page .estrellas {
    display: flex;
    gap: .3rem;
}

.consultar-page .estrella {
    font-size: 1.9rem;
    background: none;
    border: none;
    cursor: pointer;
    line-height: 1;
    filter: grayscale(1);
    opacity: .55;
    transition: transform var(--transition-scale), opacity var(--transition-base), filter var(--transition-base);
}

.consultar-page .estrella:hover {
    transform: scale(1.15);
    filter: none;
    opacity: 1;
}

/* ---------- Banner de recuperación con código de respaldo ---------- */
.consultar-page .aviso-fuerte {
    background: #fdecea;
    border: 1px solid #f3b8b2;
    color: #8a2a22;
    border-radius: 12px;
    padding: .75rem .9rem;
    font-size: .9rem;
    margin: 0 0 .9rem;
}

.consultar-page .codigo-caja {
    background: linear-gradient(135deg, #eaf8ff, #f3ecfb);
    border: 1.5px dashed var(--color-primary-btn);
    border-radius: 14px;
    padding: 1rem;
    text-align: center;
    margin: .6rem 0;
}

.consultar-page .codigo-caja .codigo {
    font-family: "Consolas", monospace;
    font-size: 1.6rem;
    letter-spacing: 4px;
    font-weight: 700;
    color: var(--color-text-dark);
}

.consultar-page .codigo-caja .codigo.respaldo {
    font-size: 1.3rem;
}

.consultar-page .codigo-caja small {
    display: block;
    margin-top: .4rem;
    color: var(--color-texto-suave);
}